Our plan of action & Additional Terms
Our Virtual Aerospace locations in Sywell and Shoreham are open as usual 7 days a week.
Our location in Bacup is now closed. Any bookings made from this point onwards will be for our NEW location in Stockport.
We are keeping an eye on governmental advice which may mean that this changes quickly.
With the COVID-19 pandemic still being at the forefront of the public’s mind we wanted to let you know about the measures we have put in place to ensure that your safety is paramount. Socially distancing wherever possible we can tell you that our 737 fixed base simulator is more than 1m from the co-pilot.
In order to correctly follow the governmental guidelines outlined, we plan to implement measures to follow social distancing and cleanliness. Please kindly read below what we ask of you along with how we plan to safeguard our visitors:
The above is subject to change depending on the decline or spread of the pandemic as I am sure you would expect.
We kindly ask that you continue to check back to this page for any changes which will have the last edited date at the top for your information.
Expiry for our experiences are set to 12 months. This is also subject to change but please be advised that we will offer expiry terms that benefit the customer in these very strange times.
Our standard Terms & Conditions explain that there may be circumstances out of our control which will mean that an experience needs to be rescheduled. The virus very much falls into these circumstances and a refund will not be given if we are putting the safety of our customers and staff first. In fact, refunds will only be processed in the first 14 days after purchase. Full terms and conditions are also emailed to customers for their information after purchase.
If you have purchased vouchers with us through any external services before or during the Lock Down period, please be advised that if the situation with the virus changes leaving us unable to provide our service, your expiry dates will be extended to a reasonable length of time to allow you to book your experience.
Should you have any further questions please contact our operations team on 01604 211 336 or email email@example.com
They have been briefed as to the COVID-19 strategy for our customers health and hygiene whilst on one of our experiences and would be happy to help with any query.
We hope you are well and look forward to seeing you as you become the ‘pilot’ for your time with us.