Our plan of action & Additional Terms
Our booking phone lines open once more from the 1st April 2021.
We will also be opening our locations on the 17th May 2021. This date is however subject to change should lockdown restrictions and the proposed dates for lockdown be amended.
With the COVID-19 pandemic still being at the forefront of the public’s mind we wanted to let you know about the measures we have put in place to ensure that your safety is paramount. Socially distancing wherever possible we can tell you that our 737 fixed base simulator is more than 1m from the co-pilot.
In order to correctly follow the governmental guidelines outlined, we plan to implement measures to follow social distancing and cleanliness. Please kindly read below what we ask of you along with how we plan to safeguard our visitors:
The above is subject to change depending on the decline or spread of the pandemic as I am sure you would expect.
We kindly ask that you continue to check back to this page for any changes which will have the last edited date at the top for your information.
Expiry for our experiences are set to 12 months from 1st Jan 2021. As a lot of the experiences we sell at the moment are for Christmas presents setting the expiry as 1st Jan 2022 felt like the best way to give the recipient the longest time to book their time with us.
Our standard Terms & Conditions explain that there may be circumstances out of our control which will mean that an experience needs to be rescheduled. The virus very much falls into these circumstances and a refund will not be given if we are putting the safety of our customers and staff first. In fact, refunds will only be processed in the first 30 days after purchase. Full terms and conditions are also emailed to customers for their information after purchase.
Should the virus cause us to postpone your booking we will be offering extensions where needed with no additional fee to pay.
Should you have any further questions please contact our operations team on 01604 211 336 or email firstname.lastname@example.org
They have been briefed as to the COVID-19 strategy for our customers health and hygiene whilst on one of our experiences and would be happy to help with any query.
We hope you are well and look forward to seeing you as you become the ‘pilot’ for your time with us.