Our plan of action & Additional Terms
Edited 25/03/2021
Our booking phone lines open once more from the 1st April 2021.
We will also be opening our locations on the 17th May 2021. This date is however subject to change should lockdown restrictions and the proposed dates for lockdown be amended.
With the COVID-19 pandemic still being at the forefront of the public’s mind we wanted to let you know about the measures we have put in place to ensure that your safety is paramount. Socially distancing wherever possible we can tell you that our 737 fixed base simulator is more than 1m from the co-pilot.
In order to correctly follow the governmental guidelines outlined, we plan to implement measures to follow social distancing and cleanliness. Please kindly read below what we ask of you along with how we plan to safeguard our visitors:
- All locations have a NHS QR Code poster near the entrance to the premises. We urge all visitors to scan the QR code when they arrive, using their NHS COVID-19 app.
- In the interest of customer and staff safety, we operate a hand held temperature device at the branches and anybody with a temperature of 37.8 or higher will not be flown and will not receive a refund. You will have the opportunity to rebook for another date. There will be a fee of £50 due to rebook which covers our costs including the instructors time for the cancelled booking.
- If you are feeling unwell or showing symptoms of any kind, cancel your appointment. If our staff suspect that you have symptoms or any respiratory issues that may put them in danger, you will be asked to leave and rebook at a time you are feeling better.
- ‘Respiratory hygiene’ is to be followed whilst visiting our flight centres. They are infection prevention measures to decrease the transmission of any respiratory illness and as such we ask that you cover your face when sneezing or coughing. We ask that you use a tissue or handkerchief where at all possible but current governmental guidelines also suggest that if you do not have something to use, coughing or sneezing into your arm, more specifically the inside of your elbow is an adequate option.
- As per government guidelines, Virtual Aerospace now requires the use of masks at all times. These will NOT be provided by the company, please bring your own .
- Customers and direct members of their family, or members of their social bubble groups are welcome to attend the experience. Customers waiting for their experience in our reception areas are requested to maintain social distance from other customers where possible.
- Visitors upon arrival are required to use the supplied hand sanitiser upon entering the building.
- Any surfaces touched by staff or a member of the public (flight deck controls, doors, washroom facilities) will be cleaned at regular intervals throughout the day as detailed in governmental healthcare guidelines.
- Our 737 simulators allow for the 1 meter plus social distancing rule to be adhered to. The Vulcan however requires the ‘pilot’ and ‘co-pilot’ to sit closer together. As such, booking for the Vulcan will be able to be made once government guidelines change to allow. With a 12 month expiry we believe that will be plenty of time to enable the Vulcan simulator to open safely. If however the virus doesn't allow this, we will be extending vouchers appropriately.
- Complimentary tea and coffee facilities will not be available during the course of the pandemic. We kindly ask that visitors bring their own refreshments.
The above is subject to change depending on the decline or spread of the pandemic as I am sure you would expect.
We kindly ask that you continue to check back to this page for any changes which will have the last edited date at the top for your information.
Expiry for our experiences are set to 12 months from 1st Jan 2021. As a lot of the experiences we sell at the moment are for Christmas presents setting the expiry as 1st Jan 2022 felt like the best way to give the recipient the longest time to book their time with us.
Our standard Terms & Conditions explain that there may be circumstances out of our control which will mean that an experience needs to be rescheduled. The virus very much falls into these circumstances and a refund will not be given if we are putting the safety of our customers and staff first. In fact, refunds will only be processed in the first 30 days after purchase. Full terms and conditions are also emailed to customers for their information after purchase.
Should the virus cause us to postpone your booking we will be offering extensions where needed with no additional fee to pay.
Should you have any further questions please contact our operations team on 01604 211 336 or email bookings@virtual-aerospace.com
They have been briefed as to the COVID-19 strategy for our customers health and hygiene whilst on one of our experiences and would be happy to help with any query.
We hope you are well and look forward to seeing you as you become the ‘pilot’ for your time with us.
